Tokyo Electron Device (TED) is a leading technology trading company. TED CN Business (TED-CN) provides comprehensive IT solutions, offering consistent product implementation and reliable support.
We have strength in our marketing structure located throughout the world, acquiring the very latest leading-edge technology, providing customers with total solutions that encompass consulting, product implementation, and support. We offers four categories to build optimal and strategic IT system structure to help customers meet all types of IT challenges.
TED adopts internal manufacturing standards and facilities to ensure product quality and quality assurance. Furthermore, our complete solution support structure is dedicated to deliver reassurance to our customers at all times. We strive continuously to enhance customer trust and satisfaction.
EQ Engineering Quality
We provide high quality solutions to our customers with technologies that enhance business more effectively by making maximum profit out of product features and performances, also with validation methods, experiences, and expertise that endorse these technologies.
PQ Product Quality
Not only do we order complete and excellent products from our strong vendor partners, but also process thorough quality inspections before delivery.
SQ Support Quality
We are dedicated to provide high quality technical support to assist our customers at all times.
We bridge the gap between vendors and customers, providing vendors with feedback on problems and address customer focused improvements.
For customers’ system environment, our highly skilled technical experts will provide assistance with prompt and reliable resolution in case of any issues. We take total care of multiple products to achieve a high operating ratio. Unforeseen repair costs can be eliminated, and we contribute to lower our customers’ business risk.
For hardware problems, our engineers (service provider partner) will provide instant onsite assistance for resolution. We offer regular support (9:00am-5:30pm weekdays) and 24 hour support.
We also provide technical support for software-based solution to assist our customers.